Privacy Policy
Last updated: January 2025
This Privacy Policy explains how MALIDADDY Limited ("Company", "we", "us", or "our"), operating the MaliaFood platform, collects, uses, and protects your information. We are registered in Jamaica with our principal place of business at 14 Canberra Crescent, Kingston 6, Jamaica.
1. Information We Collect
From Merchants (Restaurants)
- Business information (name, address, contact details)
- Account credentials and user information
- Menu content and pricing
- Order and transaction data
- Payment and banking information
From Customers (End Users)
- Name, phone number, and email address
- Delivery address and location data
- Order history and preferences
- Payment information (processed by third-party providers)
- Device information and IP address
2. How We Use Your Information
- To provide and improve our Platform services
- To process and fulfill orders
- To send order confirmations and updates
- To provide customer support
- To analyze usage and improve our services
- To comply with legal obligations
- To prevent fraud and ensure security
3. Data Sharing
We share information with:
- Merchants: Customer order details necessary to fulfill orders
- Payment Processors: To process transactions securely
- Service Providers: Cloud hosting, analytics, and communication services
- Legal Authorities: When required by law or to protect our rights
We do not sell your personal information to third parties.
4. Data Controller vs Processor
For Customer data collected through the Platform:
- The Merchant is the data controller responsible for how Customer data is used
- MaliaFood acts as a data processor, processing data on behalf of Merchants
- Merchants are responsible for their own privacy practices and obtaining Customer consent
5. Data Security
We implement appropriate security measures including:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security assessments
- Employee training on data protection
6. Data Retention
We retain data for as long as necessary to provide our services and comply with legal obligations. Order data is typically retained for 7 years for accounting purposes. You may request deletion of your data subject to our legal retention requirements.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to certain processing
- Data portability
To exercise these rights, contact us at info+malia@malidaddy.com.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Analyze Platform usage
- Improve performance
9. Children's Privacy
Our Platform is not intended for children under 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the Platform.
11. Contact Us
For privacy-related inquiries:
MALIDADDY Limited
14 Canberra Crescent
Kingston 6, Jamaica
Email: info+malia@malidaddy.com